Dipl.-Ing. Michael Schiffer, MBA

Process optimizer & Program Manager with 20+ years in automotive industry, production launches and global plant structures. Since 2024 increasingly focused on Generative AI, Healthcare Automation, data analysis, AI-driven process optimization and telemedicine workflows. Operates a self-hosted on-premise LLM infrastructure on a heterogeneous multi-GPU cluster: two production RAG systems with around 42,000 embedded chunks (COBOL legacy corpus and a document/mail knowledge base), 130,000+ routed requests and 463M processed input tokens in 14 days. Solid expertise in Python/FastAPI, PostgreSQL with pgvector, hybrid retrieval and reranking, GPU load management and document AI (OCR/vision LLM).

Location: Spremberg, Deutschland
Email: Schiffer@TIUB.de
Mobile: +49 172 25 6 42 48

Keywords:
process optimization, program management, launch management, supplier development, generative AI, healthcare automation, RAG, n8n, Python, SQL, telemedicine workflows

Core Domains:
- Automotive & Manufacturing Operations: serial launches, global plants, scrap reduction, supplier development, relocations, cost-down
- Healthcare Operations & Automation: clinical documentation workflows, structured intake/questionnaires, evaluation/reporting, telemedicine workflows
- AI / Data / Workflow Engineering: RAG + vector DBs, LLM workflows, Python+SQL pipelines, local LLMs (Ollama/LM Studio), n8n

Skills:
- os: Windows (bis 11) (proficient), Linux (proficient)
- office: MS Excel (advanced), MS PowerPoint (proficient), MS Word (proficient)
- cad: OnShape (proficient), AutoCAD 3D (proficient), CATIA V5 (basic)
- pdm: Sherpa (basic), Matrix One (basic)
- mrp: SAP (basic)
- pm_tools: MS Project (advanced), DotProject (basic), eGroup (proficient), eRoom (proficient), BugZilla (proficient)
- databases: MySQL (basic), PostgreSQL mit pgvector (advanced), Alembic / Schema-Migrationen (proficient), Access (basic), Lotus 1-2-3 (basic)
- programming: Python (proficient), C# (basic), Visual Basic (basic), VB.NET (basic), Pascal (basic), C (basic)
- ai_automation: N8N (proficient), Ollama & LM Studio (lokale KI) (proficient), Claude Code / Codex (proficient), GPT-OS:20B / Qwen etc. (proficient), Lokale Telefonagenten / Local Phone Agents (proficient)
- llm_infrastructure: LLM-Serving (llama.cpp, vLLM, ollama, TEI) (advanced), Multi-GPU-Betrieb & GPU-Lastmanagement (advanced), RAG & Hybrid Retrieval (Vektor + BM25, RRF) (advanced), Embeddings & Cross-Encoder-Reranking (bge-m3, Cohere) (advanced), Azure OpenAI / EU-gehostete Cloud-Modelle (proficient), Azure Document Intelligence (proficient), Quantisierung & Modellauswahl (Qwen MoE, Gemma, MedGemma) (proficient), OCR & Vision-LLM (PaddleOCR, DeepSeek-OCR, Qwen-VL) (advanced), LLM-Evaluation & Benchmarking (Ground-Truth-Harness) (proficient)
- backend: FastAPI (async, SSE, WebSockets) (advanced), SQLAlchemy async / asyncpg (proficient), React + TypeScript (SPA, Live-Monitoring) (proficient), Docker / Docker Compose (advanced), Caddy Reverse Proxy & Security-Hardening (proficient), GitHub Actions CI / Container Registry (proficient), Kubernetes (Deployment-Manifeste) (basic)
- medtech: qEEG-Messung und -Auswertung (19-Kanal / 2-Kanal, Normdatenbank-Abgleich) (proficient), Neurofeedback-Systeme (Messung und Protokolle) (proficient), Narkosemonitor-Anbindung GE / Mindray inkl. EKG-Daten (proficient), OpenEMR (Praxis- und Klinikinformationssystem) (proficient)

Experience:
- 2010-01–present: The Implementers GmbH — Principal Consultant / Managing Director
- 2017-05–2025-05: Praxis für Schmerztherapie & TCM, Olga Schiffer MSc — Practice IT, Digitalisation and Back Office
- 2009-07–2010-06: Johnson Controls — Program Manager Insolvent Suppliers
- 2007-12–2009-06: Johnson Controls — Program Manager
- 2006-09–2007-11: Johnson Controls — Operations Manager (Crisis Management)
- 2006-01–2007-11: Johnson Controls — Operations Manager
- 2005-08–2005-12: Johnson Controls — Leader Taskforce "Red Adair"
- 2003-09–2005-08: Johnson Controls — Technical & Launch Manager
- 2001-05–2003-08: Johnson Controls — Black Belt in Program Management Office
- 2000-04–2001-05: Johnson Controls — Project Engineer Electrical / Electronics
- 1998-02–2000-04: Johnson Controls — Test Engineer / Test Coordinator
- 1997-02–1998-02: Johnson Controls — Student in Testing
- 1997-01–1998-01: UB Dr. Hans Schiffer — Backoffice Assistant – Management Consulting

Projects:
- Mobile Recorder App + AI Editing Pipeline 2025-09–present: Mobile recorder web app (https://the-implementers.de/Recorder/) with topic-based AI pipeline: speech to structured text to automatic routing to EHR/notes/project DB. Versatile: letters, medical histories, team meetings, site surveys, handovers.
- Ollama-Stallwatch — Hang Detection & REST API for Local LLM Inference 2026-04–present: Public GitHub project (MIT) for detecting ghost hangs in Ollama LLM inference. 4 collector services, SQLite backend, REST API, dashboard. Real impact: OCR pipeline 97.8% success rate (vs 75-80% naive), hang recovery 140x faster. https://github.com/tiubde-michael/ollama-stallwatch
- GPU Load Management for a Heterogeneous LLM Cluster 2026-06–present: Central routing engine for 4 heterogeneous GPU nodes and 8+ model endpoints. Capability-based routing, tenant priorities, preemption. 130,000+ routed requests in 14 days, zero-downtime shadow-mode migration.
- OpenAI-Compatible API Gateway with External Customer Integration 2026-06–present: OpenAI-compatible /v1 gateway (chat/embeddings/rerank) with token scopes and live rate limits, serving an external customer K8s cluster. 338,000 requests and 463M input tokens in 14 days.
- Commissioning & Tuning of an NVIDIA GB10 (ARM64) LLM Server 2026-07–present: Brought an NVIDIA GB10 (ARM64) into production as an LLM server: diagnosed vLLM instability, migrated to llama.cpp with context split. ~193 tok/s at 0 errors, 429 backpressure strategy.
- RAG Knowledge Platform for Legacy COBOL Systems — Lead Architect (Mittelständischer Softwarehersteller (über Generalunternehmer, AT)) 2026-04–present: Lead architect of an on-premise RAG knowledge platform for a COBOL codebase of several million LOC. 17,279 chunks with dual embeddings, 3,697 graph edges, hybrid RRF retrieval across 5 paths with mandatory citation. Recall@10 raised from 61 % to over 83 %; model benchmark across 7 candidates as a hardware decision basis.
- E-Mail Automation and Archive with RAG Assistant 2026-03–present: IMAP automation with rule engine, full-text archive and attachment routing into the OCR pipeline. Second RAG system with 24,500+ embedded chunks in pgvector for an internal assistant.
- TI-Flows Stack — Custom Workflow Automation Platform 2026-01–present: TI-Flows Stack: Self-hosted workflow automation replacing n8n. 20+ workflows, 30 frontend pages, 7-layer security, LLM pipeline, depot analysis. ~24,000 LOC Python/React.
- Invoice API — Medical Billing System 2025-12–2026-02: Billing system for medical providers with ZUGFeRD-compliant invoice generation and OpenEMR integration.
- Intelligent Document Recognition & Automated Bank Reconciliation 2025-08–present: On-prem OCR pipeline replacing Azure: 10,871 pages, 97.8% success, extraction 33%→86% vs Azure. 5-layer multi-LLM stack (PaddleOCR, qwen-vl, qwen3.5, mistral-nemo). Incl. bank matching and DATEV export.
- HRV Analysis Pipeline — Automated Heart Rate Variability Assessment (Praxis für Schmerztherapie & TCM, Baden-Baden) 2026-01–2026-02: Automated HRV analysis from long-term ECG: R-peak detection, artifact correction, PNS/SNS trends, 3-page PDF report. Docker.
- Pain Therapy Documentation System (schmerz_dok) 2026-02–present: Clinical documentation system: OPS tracking, traffic light system, bed occupancy, audit trail. FastAPI + React + PostgreSQL.
- VIVO PainCare — AI-powered Clinical Pain Assessment and Admission Justification (Praxis für Schmerztherapie & TCM, Baden-Baden) 2025-09–2026-03: Clinical decision support system: automated pain questionnaire evaluation with 20-factor traffic-light scoring and AI-powered admission justification.
- Clinical Documentation — AI-powered Transcription and Documentation Pipeline 2025-08–2026-02: AI pipeline for automated medical documentation from physician-patient conversations. Self-hosted LLM, speaker diarization, OpenEMR integration.
- Supplier Management suspension parts (KTM) 2023-05–2024-11: Supplier development for forged parts with turning/milling incl. changes, launches and claims management.
- Transfer of 150 serial production items (KTM) 2022-07–2024-01: Transfer of 150 serial production suspension parts due to short-notice plant closure.
- Lean / Process consultation (Von Roll Schweiz AG) 2018-06–2018-11: Process optimization in internal sales of a Swiss machinery manufacturer.
- Back Office Support and Process Improvement (Praxis für Schmerztherapie & TCM, Baden-Baden) 2018-05–2025-05: Ongoing support for a private practice: electronic anaesthesia record with monitor integration, OpenEMR, GOÄ billing, end-to-end telemedicine workflow from GDPR consent to billing, document management.
- Start-up consulting and coaching (Praxis für Schmerztherapie & TCM, Baden-Baden) 2017-05–2018-04: Start-up consulting and coaching for a private pain therapy & TCM practice.
- Acting Plant Manager (MAO Automotive GmbH & Co) 2018-02–2018-06: Interim plant management and stabilization of a Hungarian production facility until handover.
- Program Manager critical suppliers DAG BR238 Door Trim (Megatech Industries Deutschland GmbH) 2016-07–2017-10: Supplier development DAG BR238 door trim incl. sampling, PPAP/EMPB and production launch.
- Interim COO & acting Plant Manager (PWG Profilrollen-Werkzeugbau GmbH) 2015-09–2016-05: Interim COO & plant manager at aluminum-processing automotive supplier. Expansion of Slovakia site.
- Labor and Material efficiency program for Headliner production (Motus Headliner GmbH) 2015-01–2015-08: Cost reduction (process, material, labor, suppliers) in headliner production.
- Program Management interior door trim DAG C292 (Toyota Boshoku America) 2012-09–2015-01: Program management interior door trim DAG C292 incl. industrialization in the USA.
- Sun visor development consulting (MARTUR FOMPAK) 2012-01–2014-12: Consulting project team in Turkey for sun visor development and first article inspection.
- Cost down team DAG C218 door panels (Toyota Boshoku Europe NV) 2012-03–2012-08: Cost reduction for interior door trim DAG C218.
- Transfer of IM tools to new suppliers (Toyota Boshoku Europe NV) 2012-01–2012-08: Transfer of injection molding tools to new suppliers in running production.
- Program Manager BMW sun visors L7 Platform (Magna) 2010-07–2011-12: Program management BMW sun visors — new development and production transfer.

Education:
- 2001-09–2003-11: MBA Master of Business Administration International Management, UEL University of East London / ELBS London (63)
- 1995-03–1998-05: Dipl.-Ing. Mechanical Engineering Mechanical Engineering, specialization: Design Engineering, Rheinische Fachhochschule Köln (1,3)
- 1992-10–1995-01: Car Mechanic (Journeyman Certificate) Automotive Mechanics, Bonner Autohaus GmbH (Vertragswerkstatt der Daimler-Benz AG)
- 1988-06–1991-06: High School Diploma (Abitur) Focus on Mathematics and Physics, Ernst-Moritz-Arndt-Gymnasium der Stadt Bonn (3,2)

Certifications:
- EU AI Act Explained: What You Need to Know About the New AI Regulation from August — WBS.LEGAL (Prof. Christian Solmecke) (2026-08)
- Agentic AI with LangChain and LangGraph — Coursera (IBM Skills Network) (2026-04)
- Introduction to Deep Learning & Neural Networks with Keras (IBM) — IBM / Coursera (2026-01)
- Google AI Essentials (Specialization, 5 courses) — Google / Coursera (2026-01)
- Introduction to OpenAI Codex — Scrimba / Coursera (2026-01)
- Google Prompting Essentials (Specialization, 4 courses) — Google / Coursera (2025-12)
- Introduction to AI (Google) — Google / Coursera (2025-12)
- Vector Databases for RAG — IBM / Coursera (2025-10)
- Build Intelligent Agents using DeepSeek & N8N — Board Infinity / Coursera (2025-07)
- MySQL for Data Engineering — Duke University / Coursera (2025-05)
- Python for Everybody (Specialization, 5 courses) — University of Michigan / Coursera (2025-04)
- Generative AI-Powered Solutions for Modern Healthcare (Specialization, 9 courses) — Coursera (2025-11)
- Toyota Boshoku Business Practices (TBBP) - Solving Problems The TB Way — Toyota Boshoku (2025-10)
- Design and Process FMEA (5 days) — Gabor Kulsar / Magna Steyr (2013-11)
- Advanced Workshop QM per DIN EN ISO 9001:2008 — KMU-Berater Bundesverband / Gemeinschaft zertifizierter Unternehmensberater (2013-02)
- Value Stream Engineering (4 days) — Fraunhofer IAO, Stuttgart (2012-10)
- JCI SixSigma Certified Black Belt — Johnson Controls (2001-01)
- Training for internal Audits according to VDA6.1 and QS9000 and BOS — GFQ Akademie GmbH (firmeninternes Seminar bei Johnson Controls) (1998-01)
- Measurement device studies — Johnson Controls (on-the-job) (1998-01)
- VDA6.1 and QS9000 new demands to the Automotive Industry — Technische Akademie Wuppertal (TAW) (1997-05)
- Work System Design — REFA-Verband (1996-11)
- Medical Device Act, EU Directives, CE Marking — MUS Fortbildungsseminar, Köln (1996-10)
- REFA Basic Certificate — REFA-Verband Köln (1996-09)
- EOQ Quality Auditor — EOQ / DGQ (1996-06)
- DGQ-Auditor / Lead Auditor (DIN EN ISO 10011-2) — DGQ Bonn (1996-05)
- Internal Auditor of Quality Systems — DGQ (1996-05)
- Quality Techniques II — DGQ Bonn (1996-04)
- EOQ Quality Systems Manager — EOQ / DGQ (1996-01)
- DGQ-Quality Manager — DGQ Bonn (1995-10)
- GDPR Live Webinar — eRecht24 (2018-07)
- Siemens NX Viewer / 3D Tool V12 — The Implementers GmbH (on-the-job) (2017-11)
- TPG Microsoft Project Info Day — TPG The Project Group (2012-10)
- Data Protection 2012 — Luther Rechtsanwaltsgesellschaft mbH (2012-09)
- English in Management and International Business — — (2001-02)
- CANoe Hands-on Workshop (1 day) — Vector Informatik GmbH, Stuttgart (2000-09)
- Internal trainings for project engineers - seats — Johnson Controls (2000-01)
- Environmental Simulation of Vibration and Shock Loads (Shaker Course) — Technische Akademie Esslingen (TAE) (1999-01)
- Training in Test methods and procedures — Prince Automotive / Johnson Controls (on-the-job) (1998-08)
- Rhetoric and Communication (Diploma) — Institut für Rhetorik und Kommunikation, Bornheim bei Bonn (1996-11)
- 2x 3 days courses for Teambuilding — — (1996-01)
- DVS Welding Courses: Gas Welding (G-Schw) and MAG Thin Sheet Welding (MAG-St D) — DVS / Handwerkszentrum Bonn (1993-04)
- Strategy for Success (EKS Success Strategy) — KMU-Akademie e.V. / Cord Tepelmann, UnternehmerCoach (2010-04)
- Certified SME Restructuring Consultant — KMU-Akademie e.V., Hamm (2010-03)
- Certified Program Manager (PMU / JCI) — Johnson Controls (2002-07)
- Managing the company with key performance indicators — RKW Rationalisierungs-Kuratorium der Deutschen Wirtschaft e.V., Bayern Büro Nürnberg (1996-10)

Publications:
- Diploma thesis (Rheinische FH Cologne, 1998): Versuchsstand ECE-R17 Kopfstuetzenpruefung. (/docs/00-DIP-Inhalt.pdf)
- MBA thesis (UEL/ELBS London, 2003): Successful Implementation of Kaizen. (/docs/Kaizen%20MR%20_Final.pdf)

Diploma thesis PDF files:
- /docs/00-DIP-Inhalt.pdf
- /docs/01-DIP-Einleitung.pdf
- /docs/02-DIP-Grundlagen.pdf
- /docs/03-Dip-Entwurf-eines-Pendels.pdf
- /docs/04-Dip-Entwurf-einer-linearen.pdf
- /docs/05-Dip-Bestaetigung-der-Theorie.pdf
- /docs/06-DIP-Ermittlung-der-Ko.pdf
- /docs/07-Dip-Bewertung-der-beiden-Loes.pdf
- /docs/08-DIP-Konstruktion-der-Posi.pdf
- /docs/09-DIP-Steuerung.pdf
- /docs/10-DIP-Bau-und-Inbetriebnahme.pdf
- /docs/11-DIP-Ist%20kosten.pdf
- /docs/12-DIP-Literaturn.pdf
- /docs/13-DIP-Erklaerung.pdf
- /docs/147-DIP-An_CFC%20600.pdf
- /docs/148-DIP-An_Der-Lineare-Pruefstand.pdf